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Accidentally Blocked Microphone Access?

If you see “Microphone is missing” in your interview, you likely denied microphone access when your browser asked for permission. Browsers won’t ask again once you’ve denied — you need to manually enable it in settings.

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Quick Reference

DeviceWhere to Fix
iPhone/iPadSettings app → Safari → Microphone
AndroidChrome → Lock icon → Permissions → Microphone
Mac (Safari)Safari → Settings → Websites → Microphone
Mac (Chrome)Chrome → Lock icon → Site settings → Microphone
WindowsChrome → Lock icon → Site settings → Microphone
Find your device below for detailed step-by-step instructions.

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iPhone / iPad (Safari)

1

Open the Settings app

Go to your iPhone/iPad home screen and tap Settings (the gear icon).
2

Scroll down and tap Safari

Scroll down the settings list until you find Safari and tap it.
3

Tap Microphone under 'Settings for Websites'

Scroll down to find Settings for Websites section, then tap Microphone.
4

Change to 'Ask' or 'Allow'

Select Ask (to be prompted each time) or Allow (to always allow).
5

Go back to Safari and refresh the interview page

Return to Safari and pull down on the page to refresh it. You should now be able to enable your microphone.
Still not working? Try closing Safari completely (swipe up from the bottom, then swipe Safari away) and reopening the interview link.

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Android (Chrome)

1

In Chrome, tap the lock icon in the address bar

Look at the top of your screen where the website address is. Tap the lock icon (or info icon) on the left side.
2

Tap 'Permissions'

In the menu that appears, tap Permissions.
3

Find Microphone and tap 'Reset' or change to 'Allow'

Look for Microphone in the list. Tap it and select Allow, or tap Reset to be prompted again.
4

Refresh the page

Tap the reload button or pull down to refresh the page. The microphone permission should now work.

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Alternative: Chrome App Settings

If the above doesn’t work:
1

Long-press the Chrome app icon

On your home screen, press and hold the Chrome icon until a menu appears.
2

Tap 'App info'

Select App info (or the ⓘ icon).
3

Tap Permissions → Microphone

Tap Permissions, then tap Microphone.
4

Select 'Allow' or 'Allow only while using the app'

Choose one of the allow options. Then go back to Chrome and refresh the interview page.

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Mac (Safari)

1

Click Safari in the menu bar → Settings

With Safari open, click Safari in the top menu bar, then click Settings (or Preferences on older macOS).
2

Click the Websites tab

In the Settings window, click the Websites tab at the top.
3

Select Microphone in the left sidebar

On the left side, scroll down and click Microphone.
4

Find the Rehearsals website and change to 'Allow'

Look for the Rehearsals website in the list on the right. Click the dropdown next to it and select Allow.If you don’t see it listed, change the dropdown at the bottom that says “When visiting other websites” to Ask or Allow.
5

Refresh the interview page

Go back to the interview tab and refresh the page (Command + R).

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Also Check: macOS System Permissions

Safari also needs system-level permission on Mac:
1

Open System Settings (or System Preferences)

Click the Apple menu → System Settings (or System Preferences on older macOS).
2

Go to Privacy & Security → Microphone

Click Privacy & Security in the sidebar, then click Microphone.
3

Make sure Safari is checked

Find Safari in the list and make sure the toggle is ON (or checkbox is checked).
4

Restart Safari

Quit Safari completely (Command + Q) and reopen it, then go back to the interview.

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Mac (Chrome)

1

Click the lock icon in Chrome's address bar

Look at the left side of the address bar where you see the website URL. Click the lock icon (or tune icon).
2

Click 'Site settings'

In the dropdown that appears, click Site settings.
3

Find Microphone and change to 'Allow'

Scroll down to find Microphone. Click the dropdown and select Allow.
4

Close the tab and refresh

Close the settings tab, go back to the interview, and refresh the page.

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Also Check: macOS System Permissions

Chrome also needs system-level permission on Mac:
1

Open System Settings → Privacy & Security → Microphone

Apple menu → System Settings → Privacy & Security → Microphone.
2

Make sure Google Chrome is checked

Find Google Chrome in the list and ensure it’s toggled ON.
3

Restart Chrome

Quit Chrome completely and reopen it.

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Windows (Chrome)

1

Click the lock icon in the address bar

On the left side of Chrome’s address bar, click the lock icon (or tune/info icon).
2

Click 'Site settings'

Click Site settings in the menu that appears.
3

Change Microphone to 'Allow'

Find Microphone in the list and change it from “Block” to Allow.
4

Close and refresh

Close the settings tab, return to the interview, and refresh the page.

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Also Check: Windows Privacy Settings

Windows also has system-level microphone permissions:
1

Open Windows Settings

Press Windows key + I to open Settings, or click Start → Settings.
2

Go to Privacy → Microphone

Click Privacy (or Privacy & security), then click Microphone.
3

Make sure microphone access is ON

Ensure these are all turned ON:
  • “Microphone access” (or “Allow apps to access your microphone”)
  • “Allow desktop apps to access your microphone”
4

Restart Chrome

Close Chrome completely and reopen it.

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Still Not Working?

Try these additional steps:
  1. Restart your browser — Close it completely and reopen
  2. Restart your device — Sometimes permissions need a restart to take effect
  3. Check if another app is using the mic — Close Zoom, FaceTime, or other video apps
  4. Try the interview on your phone — Mobile often works more reliably
Corporate devices often have microphone access locked down by IT. Try:
  • Use your personal phone — Open the interview link on your own device
  • Ask IT — They may be able to whitelist the Rehearsals website
If you opened the link from Instagram, TikTok, Facebook, or email, you may be in a limited browser.On iPhone: Tap ⋯ → “Open in Safari”On Android: Tap ⋮ → “Open in Chrome”

Contact Support

Still stuck? Email us with your device type and what you’ve tried. We’ll help you get connected.